Contact Veil
Email hello@monocraft.ai. Include the action you were trying, the exact message shown, and your app and iOS versions. There is no guaranteed response time during the preview.
Never include a pattern, recovery code, invitation code or private file. Support cannot unlock your space or recover lost keys.
I forgot my pattern
On the locked screen, choose Recover access. Enter the recovery code for that space and choose a new pattern. If the files are no longer on this device, you also need an encrypted .veil backup and its matching recovery code. A restore creates a new space and a new code; save that new code.
Keep codes for older backups. If you lose every usable key and backup, support cannot restore access by email. Do not reinstall the app as a first troubleshooting step.
Make a recovery backup
Open Settings → Backup & transfer → Export encrypted backup. Save the .veil file outside the app and keep its matching recovery code separately. Test a restore before relying on that copy. The current backup-file limit is 512 MB including overhead.
iCloud backup, sync and sharing are unavailable in this preview. A subscription does not activate an online service that is unavailable.
My originals are still in Photos
That is expected: importing makes encrypted copies. Review the successful import summary before choosing whether to remove originals. Veil asks for Photos access and Apple confirmation for this optional deletion. Cancel to keep the originals.
Deleting from Photos may also remove copies from iCloud Photos and synced devices. Keep a verified backup first. Photos may retain items in Recently Deleted.
Restore or manage a purchase
Use Restore purchases with the same Apple account that bought Plus. This restores paid access, not files. A pending approval is not an active purchase. If plans are unavailable, try again later; saved files remain accessible.
Live purchases are not enabled in the current development preview. Once available, weekly and annual subscriptions renew automatically; lifetime has no renewal. Manage subscriptions and request eligible refunds through Apple.
Privacy requests
Write to hello@monocraft.ai for questions or requests about information you sent to support. Files held only on your device must be managed on that device. Our privacy policy explains the current data flows.